Mel Crocker is the Chief Information Officer at Air Canada. His experience includes program delivery, cybersecurity, operations, transformation, and technology strategy. In his current role as CIO of Air Canada, he is accountable for the safe, secure, and reliable operation and evolution of all IT systems, including the functions of cybersecurity, digital, data, and artificial intelligence for Canada’s largest airline.
Before joining Air Canada, Mel spent time in executive IT roles at General Dynamics, Enbridge, and over 15 years in the Canadian Army.
On the 11th episode of Enterprise Software Innovators, Mel Crocker, Chief Information Officer at Air Canada, joins the show to discuss how technology deployment enhances the customer experience and his insights on AI, data, and the future of air travel.
Read about Mel's perspective on how recent technology initiatives at Air Canada are making the company more customer-centric